How Legal Rules Shape Account Access
Our Legal policy sets the conditions for opening, using and closing an account, while local eligibility depends on local law. We may ask you to complete phone verification before account access and may check account details when a payment record needs matching. DANA, OVO, GoPay and
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QRIS appear as local payment context, with bank transfer and virtual account steps handled through the cashier path. We do not describe access as universal: you should use the service only where local law permits and follow any location-based instruction shown on your account. If a
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policy change affects your account route, we will place the relevant wording where you can read it before continuing. For a request about a payment record, include the rail used and the account phone number so we can match the case without asking you to repeat
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unrelated details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.